Why Esteem Stays?
A better way to run your serviced accommodation. Fair fees, full transparency, real results.
Most SA management companies follow the estate agent model:
they take a percentage of your earnings, deduct fees before paying you, and keep their costs hidden.
We don’t do that.
Our model is simpler, clearer, and designed to help you earn more.
The Two Types of SA Management Companies
You’ll only understand our USP if you understand the difference between traditional SA managers and Esteem Stays.
❌ 1. The Traditional “Estate Agent” Model
Almost all SA management companies in the UK operate like an estate agent:
How it works:
- They take 100% of your booking money
- They deduct their commission (15–20%)
- They deduct cleaning, laundry & other costs
- They pay you whatever is left
- You often don’t see a breakdown
- And the more you earn, the more they earn
Why owners dislike it:
❌Fees grow as your revenue grows
❌Lack of transparency
❌Complex deductions
❌No control over your own money
❌High commissions even when performance is low
❌Incentives are misaligned
If your revenue jumps from £1,000 to £3,000, you pay 3× more in fees — even though the work they do hasn’t changed.
It’s a system designed to benefit the manager, not the owner.
✅ 2. The Esteem Stays Fixed-Fee Model
We designed our service around fairness, transparency, and performance.
How our model works:
- You receive 100% of the guest booking funds directly
- You pay a simple fixed monthly fee
- You pay cleaners & laundry directly (no markups)
- We never take commission
- No deductions from your revenue
- Costs stay the same regardless of how well you perform
Why owners love it:
✅Transparent
✅Predictable monthly cost
✅More control
✅Much lower fees (often 50–70% cheaper)
✅Better incentives (we win when you win)
✅Fairness built into the model
We don’t earn more by charging you more — we earn more by helping your property perform better.
A Simple, Fair Fee Structure
What you earn shouldn’t affect what you pay:
❌ 1. The Traditional “Estate Agent” Model
Example: £2,500 Monthly Revenue
Traditional SA manager (17.5%)
❌ £437.50 in commission
❌ Cleaning deducted
❌ Laundry deducted
❌ Other fees deducted
❌ Final payout: much lower than expected
✅ 2. The Esteem Stays Fixed-Fee Model
Esteem Stays Pro+ (£195)
✅ You receive the full £2,500
✅ You pay your cleaner and laundry directly
✅ Your only management cost: £195 total
You save £242.50 every month — or £2,910 per year.
That’s money back in your pocket, not locked into someone else’s commission model.
Performance-Driven Management (Not Automated Guesswork)
A big difference between us and large operators:
They rely almost entirely on automated pricing tools.
This leads to:
- Missed opportunities
- Poor occupancy during quiet periods
- No adjustment for local events
- Slow responses to market changes
- Rigid, static systems
At Esteem Stays we use both:
- Advanced dynamic pricing tools, AND
- A real human team reviewing and tweaking pricing daily
This approach consistently delivers:
85% average occupancy across standard SA properties
Much higher than the typical industry range of 55–70%.
No tool can replace experienced judgment.
A Management Company You Can Actually Reach
Another industry-wide frustration:
“After onboarding, I couldn’t get hold of anyone.”
We built Esteem Stays to be the exact opposite.
You get:
- Friendly, responsive communication
- A team who know your property
- A real person answering when you need support
- Accountability throughout your entire journey
- Fast problem-solving
- National support with a hospitality background
Because of our roots in the Esteem Group (cleaning, laundry, maintenance), we understand the operational reality SA owners face — not just the online side.
We’re accessible, reliable, and relationship-focused.
Backed by Esteem Group (Founded 2015)
We aren’t a startup and we aren’t “just a management company.”
Esteem Group includes:
- Esteem Cleaning
- Esteem Laundry
- Esteem Facilities
- Esteem Stays
Why this matters:
We’ve lived every part of hospitality — cleaning, laundry, maintenance, guest support, revenue management — long before we ever offered SA management.
Most SA managers only understand the tech and booking side.
We understand the real world operations behind it.
This unique combination gives us a perspective and level of accountability few companies have.
What You Get with Esteem Stays
Our service includes:
- Guest communication (Limited in the BNB Pro package)
- Dynamic pricing management
- Channel optimisation (Airbnb & Booking.com)
- Maintenance coordination
- Cleaner & laundry sourcing
- Commission-free direct bookings
- Owner reporting portal
- Expert advice on layout, setup & furnishings
- Fast onboarding (go live in under 7 days)
- Friendly, responsive support
And of course:
Fair, fixed-fee pricing with no commission — ever.
A Model That Works for Every Type of Owner
If you’re new to SA:
We guide you step-by-step, help you avoid mistakes, and support you with setup and strategy.
If you’re switching from a competitor:
Expect lower fees, better occupancy, and a much smoother experience.
If you’re an AST landlord exploring alternatives:
We’ll show you how SA can provide higher returns, better tax benefits, and more flexibility.
Absolute Transparency
With Esteem Stays, you always know:
- What you earn
- What you pay
- What guests are paying
- What cleaners charge
- What your occupancy is
- How your listing is performing
Everything is open.
Nothing is hidden.
You stay fully in control.
National Management with Local Insight
We operate nationally through Esteem Stays, and we provide hands-on cleaning, laundry, and maintenance in Hull through the wider group.
This means:
- You get national coverage
- But backed by real hospitality knowledge
Most SA managers never step foot inside a property.
We've lived in the operational trenches for a decade.
That’s the Esteem difference.
Ready to Work with a Management Company That Puts You First?
Whether you're new to SA, switching from a competitor, or exploring alternatives to AST, we’re here to help.
Get your property set up and live within 7 days.
