OUR SERVICES
Everything you need to run a successful serviced accommodation — with fair, fixed-fee pricing and no commission.
We offer three flexible levels of booking management.
Each plan builds on the previous one, so you can choose exactly the level of support you need.
Below is an overview of all services we provide, along with which plans they apply to.
CHANNEL SETUP & LISTING OPTIMISATION
No matter which plan you choose, we’ll get you set up professionally on:
- Airbnb
- Booking.com
This includes:
- Creating or rebuilding your listings
- Keyword-rich titles & descriptions
- Competitor benchmarking
- Amenity optimisation
- Calendar structure
- Pricing foundations
A well-built listing converts more browsers into bookings — and this is included in every plan.
GUEST COMMUNICATION & MESSAGING SYSTEMS
All plans include base-level guest communication (check-in instructions, rules, essentials).
Booking Pro+ and Multi Pro+
include a fully built communication system with automated message schedules, tailored templates, and clearer guest flows with full guest support.
DYNAMIC PRICING & REVENUE MANAGEMENT
We don’t rely on automation alone.
We use dynamic pricing tech AND daily human review — a key reason our properties typically reach ~85% occupancy.
Dynamic pricing includes:
- Seasonal adjustments
- Local event monitoring
- Competitor analysis
- Occupancy forecasting
- Rate adjustments for demand
- Last-minute pricing strategy
CLEANING, LAUNDRY & MAINTENANCE COORDINATION
We help you source reliable cleaners, laundry providers, and maintenance support.
All cleaning and laundry are invoiced directly to you with no markups — a major point of transparency.
- Cleaning guidance for all clients
- Cleaner & laundry sourcing → Pro+ and Multi Pro+
- Maintenance coordination → Pro+ and Multi Pro+
- Nationwide network
- In-house cleaning & laundry available in Hull via Esteem Group
DIRECT & REPEAT BOOKING MANAGEMENT
We handle direct bookings (via your own website or ours) and repeat-guest bookings with zero commission.
This improves:
- Profitability
- Guest loyalty
- Repeat stays
- Margin retention
OWNER PORTAL & REPORTING
Our clients get full access to the Owner Portal, providing live visibility into:
- Bookings
- Occupancy
- Revenue
- Downloadable reports
- Performance analytics
- Calendar overview
Complete transparency — nothing hidden.
PROPERTY SETUP GUIDANCE
We use our real-world hospitality experience to help you set your property up for success.
All clients get:
- Listing readiness checklist
- Photography recommendations
Pro+ clients get:
- Layout & furnishing advice
- Guest-flow guidance
- Setup support
- Ongoing operational input
SERVICE SUMMARY TABLE
| Service | BnB Pro | Multi Pro+ | Booking Pro+ |
|---|---|---|---|
| Airbnb &BDC setup | ✅ | ✅ | ✅ |
| Listing Optimisation | ✅ | ✅ | ✅ |
| Channel Manager Setup | ✅ | ✅ | ✅ |
| Guest Communication (Basic) | ✅ | ✅ | ✅ |
| Full Communication Strategy | ❌ | ✅ | ✅ |
| Guest Guides (Written & Printed) | ❌ | ✅ | ✅ |
| Dynamic Pricing (Basic) | ✅ | ✅ | ✅ |
| Full Dynamic Pricing + Human Review | ✅ | ✅ | ✅ |
| Cleaner/Laundry Guidance | ✅ | ✅ | ✅ |
| Cleaner/Laundry Sourcing | ❌ | ✅ | ✅ |
| Maintenance Coordination | ❌ | ✅ | ✅ |
| Direct Booking Management | ❌ | ✅ | ✅ |
| Owner Portal Access | ✅ | ✅ | ✅ |
| Setup Support | ✅ | ✅ | ✅ |
Ready to Get Started?
Whichever plan you choose — you’ll receive friendly, reliable management backed by real hospitality experience.
Your property can be live within 7 days.
