ABOUT ESTEEM STAYS

A management company built on accountability, real hospitality experience, and a commitment to doing things properly.


Esteem Stays is part of the Esteem Group, founded in 2015. We didn’t start as a serviced accommodation company.
We grew into it — naturally, organically, and by demand.



Here’s our story.

Where It All Began — Cleaning, Laundry & Hospitality Support

Our journey started in 2015 with Esteem Cleaning, delivering domestic and commercial cleaning services across the region.


Very quickly, we built strong partnerships with:

  • Local hotels
  • Serviced accommodation providers
  • Guesthouses
  • Short-stay operators

These clients needed more than just a cleaning company — they needed reliability, accountability, and consistent performance, especially in hospitality.


We delivered.



This led to us expanding into Esteem Laundry, ensuring that our cleaning clients could trust every part of their guest journey — not just turnover cleaning.

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Growing Into Full Hospitality Support

Because we were so consistent and reliable, clients started asking us for more:

  • Could we help coordinate maintenance?
  • Could we support their guest communication?
  • Could we assist with pricing?
  • Could we help them get more bookings?

We said yes.
And we learned everything.


Over years of supporting these clients, we developed a deep understanding of:

  • Guest expectations
  • Review impact
  • Pricing cycles
  • Occupancy trends
  • Channel behaviour
  • Operational management
  • Hospitality standards
  • 

This is where Esteem Stays was born.

The Birth of Esteem Stays

After years of helping SA owners improve their operations, revenue, and guest experience, it became clear:


There was a huge problem in the serviced accommodation management industry.


Owners were frustrated by:

  • High fees
  • Poor communication
  • Low occupancy
  • No access to their money
  • Deducted costs they didn’t understand
  • Management companies who didn’t answer the phone
  • Managers who understood tech but not operations


We knew we could do it better — because we already were.



So we created Esteem Stays, combining:

  • True hospitality experience
  • Deep operational knowledge
  • A fair and transparent pricing model
  • Strong communication
  • A friendly, reachable team
  • A focus on people, not just systems


A Unique Operational Advantage

Most SA management companies only handle bookings and messages.


We have lived every part of the hospitality chain:

  • Cleaning
  • Laundry
  • Maintenance coordination
  • Guest communication
  • SA support
  • Pricing & revenue management
  • Listing optimisation

This gives us a level of insight and accountability that commission-based managers simply don’t have.



We don’t guess what guests want — we know, because we’ve supported owners and operators from every angle for nearly a decade.

National Service, Local Knowledge

Esteem Stays manages properties across the UK.



Our services are:

  • National
  • Remote-friendly
  • Designed for consistency
  • Backed by systems and people working together

Cleaning, laundry and in-house maintenance are provided only in the Hull area via the wider Esteem Group — everywhere else, we source and coordinate trusted local providers.


This means you get:

  • National reach
  • Real hospitality expertise
  • Local support where needed
  • Consistent performance across regions


Our Values

Everything we do is built on:



Care

We treat your property and your guests the way we would treat our own.

Reliability

If we say we’ll do something, we do it.

Accountability

Your income, your property, and your guest experience matter — and we take responsibility seriously.

Quality

From cleaning to communication, we maintain high standards across the board.

Transparency

No hidden fees. No deductions. No surprises.

Led by People Who Care

Esteem Stays is run by a team with:

  • Years of hospitality experience
  • Real-world cleaning, laundry, and maintenance knowledge
  • Strong operational backgrounds
  • A commitment to excellent communication
  • A friendly, approachable style



We’re not a faceless tech company — we’re a people-focused hospitality team that owners genuinely enjoy working with.

Our Mission

To make serviced accommodation simple, transparent, fair and profitable for property owners across the UK — without commission, confusion, or compromise.

A Friendly Team You Can Reach When It Matters

The biggest compliment we receive:



“You’re the first management company I’ve been able to get hold of when I needed support.”


We take pride in being accessible, responsive, and genuinely invested in each client’s success.

Join a Management Company That Does Things Properly

If you want better communication, fair fees, strong occupancy, and a friendly team who actually care — you’ll feel right at home with us.



Your property could be live within 7 days.